Terms & Conditions

Booking or Reservations

To make a booking/reservation you may call our tour manager directly on telephone or contact us via e-mail – info@vacationsrilankagroup.com or you can fill the booking form.

Our tour manager and team will help you to select the travel arrangements that you require and will offer you a price for these arrangements.

Your booking with vacationsrilankatours is confirmed when we have received your deposit for the arrangements that you have confirmed by email or by phone with our staff.

If you are making a booking for more than one person, the person confirming the booking must have the consent of other accompanying guests to make the booking on their behalf and this person will be responsible for all payments for all guests travelling on the booking. For the purposes of our booking conditions “you” means the individual making the booking and all members of the party travelling with them.

We make every reasonable effort to ensure that any written or oral instructions provided to us are accurately reflected in the documentation we provide to our clients and on which a booking is based.

Please check the information we send you to ensure that it is accurate and reflects the instructions you have given us.

Rates

The rates calculation depend on your itinerary, your international travel agency and any other requested by the guest. We request you to see our price terms model for get some idea.

Hotels

We recommend to book hotels / accommodation with us and it’s subject to change of hotels room availability and room category. We will not be liable for any such booking hotel by yourself.

Payment

Payment may be made for your holiday by wire transfer to our bank or online payment most accepted by visa/ master credit cards. Please find the payment details for your payment.

  1. Book with Hotels
    30% of the total booking cost is to be paid at the time of confirmation of your reservation. No reservation is deemed to be confirmed until such time as full payment has been received by the company.

  2. Booking without Hotels (Only transportation)
    15% of the total booking enough to confirm your booking.

Balance of the total booking is to be received arrival days prior to the commencement of your arrangements booked with us. Non receipt of final payment by the due date will be treated as a cancellation and relevant cancellation charges will apply.

Bookings made within 30-60 days will require full payment at the time of booking to confirm the reservation.

Passenger and Vehicle insurance

All our vehicles and drivers with passengers areinsurance such as private indemnity terms according to the insurance under the Srilanka insurance terms.Its not a personal insurance scheme to the passenger.

Personal Insurance

It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. Vacation srilanka tours do not sell travel insurance and are unable to give advice on insurance policy content.

If you need travel insurance on srilankan based please let us know your requirement and reason.

About You – Medical Information and Special Requests

It is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfill your travel arrangements.

Vacation srilanka tours will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre-existing or occurring during your travel arrangements.

If you have any dietary requests our staff will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfill them.

Changes to your booking

Once you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.

In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled international or domestic airline flight, car or rail journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes.

Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of vacation srilanka tours , including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of vacation srilanka tours, we will, depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in srilanka the costs of such arrangements will be borne by you. Vacation srilanka tours is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of vacation srilanka tours to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury, or death.

Contract

A binding contract exists between you and vacation srilanka tours once you have accepted our terms and conditions and paid your deposit. The laws of the republic of srilanka will apply to this contract and to any dispute or claim which arises from it. Any dispute of claim that may arise will be exclusively dealt with by the courts of srilanka. We reserve the right to change our booking conditions and general travel information from time to time as published on our website. You will not be exempt from any terms and conditions unless specifically agreed with us in writing.

Cancellation

Bookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:

Travel Documents

It is your responsibility to ensure that you have the correct travel documents to enable you to travel to srilanka. These may include but are not limited to, valid passport, flight tickets, correct visa for srilanka and any other requirements that may from time to time be required. Vacation srilanka tours will not be responsible for any alterations to travel arrangements that may arise from your failure to travel with the correct documentation. Non arrival in srilanka as a result of incorrect documentation will be treated as a cancellation by the company.

Child Policy

Some properties have a child policy that restricts the age of clients they will accept in their property. Vacation srilanka tours clients include many families with young children. Please consult with our staff to ensure that we can deliver a family holiday that will suit your requirements at appropriate properties.

Complaints and dispute

Vacation SrilankaTours has a strong focus on consumer complaint handling and dispute resolution. As a result, we are actively committed to helping with directly with client or Travel Agent resolve any complaint or concern that you may have about the way in which we have provided our services.

Please look the Complain Handle procedure

Our Drivers

We believe that our pool of drivers is among the finest in the country – possessing a wealth of experience, knowledge and enthusiasm. To help uphold those standards, all drivers undertaking vacation srilankatours (except in emergency). This drivers has driver code to clear guidelines regarding passenger safety, mandatory security checks, the client-driver relationship, tipping and gifts, shopping and commissions, and itinerary flexibility.

Behavior

When you book and travel with vacation srilanka tours, you accept full responsibility for any damage or loss caused by you or any member of your party to our properties, equipment, staff and vehicles and those of our suppliers. Full payment for any such damage or loss must be paid to vacation srilanka tours or its suppliers upon request. Vacation srilanka tours reserve the right to terminate your stay or that of any person travelling with you due to threatening behavior, moral turpitude or conduct which in vacation srilanka tours’ reasonable opinion justifies termination of your travel arrangements and in the event of such termination no refunds will be given. Vacation srilanka tours will not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.